Privacy Policy

Information We Collect

We may collect information that you voluntarily provide when you contact us, request services, communicate with our team, or use our website.

• Name and professional title
• Email address and phone number
• Mailing address
• Organization or company name
• Appointment or service-request information
• Information submitted through website forms
• Customer-service communications

Please do not submit sensitive medical information through a general website form unless it is specifically requested through an approved, secure channel.

Healthcare-Related Information

When necessary to provide healthcare-related services, we may receive or process information connected to laboratory testing, mobile phlebotomy, mobile imaging, care coordination, medical billing, or other healthcare operations.

Healthcare-related information may be subject to additional protections. When applicable, Lemedix handles protected health information in accordance with applicable law, contractual requirements, and its obligations to healthcare providers and facilities.

This website Privacy Policy does not replace any Notice of Privacy Practices that may apply to protected health information.

How We Collect Information

• Directly from you
• Through website and contact forms
• Through customer-service communications
• From organizations requesting services
• From healthcare providers or facilities coordinating services
• Automatically when you use the website
• Through vendors supporting our website and operations

Website-Usage Information

When you visit our website, we may automatically collect technical and usage information.

• IP address, browser, device, and operating system
• Pages visited and time spent on the website
• Referral source and website interactions
• General geographic location and language preferences
• Session, connection, and screen information
• Error logs and entry or exit pages

We may use cookies, analytics tools, and similar technologies to understand website performance and improve the user experience.

How We Use Your Information

• Provide laboratory, imaging, phlebotomy, billing, and related healthcare-support services
• Coordinate mobile diagnostic services and appointments
• Respond to inquiries and support requests
• Communicate service updates and important notices
• Process administrative and billing functions
• Maintain accurate operational records
• Improve customer, facility, and website experiences
• Protect our systems and prevent unauthorized activity
• Comply with legal, regulatory, contractual, and professional obligations

Information Sharing and Disclosure

Lemedix does not sell personal information. We may share information with parties that help us provide, coordinate, secure, or improve services.

• Healthcare providers, laboratories, hospitals, and care facilities
• Mobile phlebotomy and imaging providers
• Technology, hosting, billing, and revenue-cycle providers
• Business partners supporting service delivery
• Insurance-related organizations, when applicable
• Professional advisers and consultants
• Government, regulatory, or legal authorities when required

Service providers are expected to use personal information only for authorized purposes and maintain appropriate safeguards.

PointClickCare and Integrated Systems

Lemedix may integrate with PointClickCare or other healthcare-management systems used by participating facilities.

Information processed through these systems may be governed by additional agreements, privacy notices, security requirements, and policies of the applicable healthcare facility or platform.

Lemedix Mobile App

Lemedix Mobile is a work app for phlebotomists and field staff of labs that use the Lemedix platform. Each lab creates the accounts for its own staff. This section explains what the app collects and why.

• Account information. Your name, work email, and role, as set up by your lab. We use them to sign you in and to show you your work.
• Location. The app collects your device’s precise location only while you are clocked in. We use it to record check-ins at facilities, to measure mileage, and to time routes. Location collection stops when you clock out. You can turn off location access in your phone’s settings at any time; check-in and mileage then do not work.
• Work records. Clock-in and clock-out times, breaks, check-ins, samples collected and the reasons a sample was not collected, hand-offs, and drop-offs.
• Photos and signatures. When you choose to, the app takes a photo of a draw log, paper order, or face sheet, and captures the facility nurse’s signature at check-out. The app reads your photo library only when you pick a photo.
• Patient information. The app shows the patient details your lab needs you to have for a collection, such as name, date of birth, facility, and ordered tests. This information comes from the lab’s systems. The app keeps it on the phone only while you work and deletes it when you clock out or sign out.

The app has no advertising and no third-party analytics or tracking. We do not sell information from the app or use it to track you across other companies’ apps or websites. Information from the app goes to the lab that employs or contracts you and to the providers that host the Lemedix platform for that lab. Work records are kept as long as the lab needs them for its operations, billing, and legal obligations. To close your account or ask about your information, contact your lab’s administrator or write to cs@lemedix.com.

Data Security

Protecting information is a priority. Lemedix uses administrative, technical, organizational, and physical safeguards designed to protect information against unauthorized access, disclosure, misuse, alteration, loss, or destruction.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as reasonably necessary to provide services, maintain records, complete billing and administrative functions, meet legal obligations, resolve disputes, enforce agreements, and protect Lemedix and its partners.

Retention periods vary based on the information and the purpose for which it was collected.

Website Analytics

Lemedix may use analytics services to understand visitor behavior and improve website performance, navigation, content, and services. Analytics may include page views, visitor interactions, traffic sources, device information, and engagement measurements.

Marketing Communications

If you voluntarily provide contact information, we may send information about Lemedix services, operational updates, company announcements, or related communications.

You may opt out of marketing emails using the unsubscribe instructions in the message or by contacting us. Opting out does not prevent necessary service, security, transactional, or administrative communications.

Third-Party Services and Links

Our website may contain links to external websites or use third-party services. Lemedix is not responsible for their independent privacy practices, security, availability, or content.

This Privacy Policy applies only to information collected or controlled by Lemedix.

Children’s Privacy

The Lemedix website is not intended for children under 13, and we do not knowingly collect personal information directly from children through this website without appropriate authorization. If such information is collected improperly, we will take reasonable steps to remove it.

Your Privacy Choices

Depending on your location and applicable law, you may have rights to request access, correction, deletion, information about use or disclosure, or withdrawal of certain permissions.

Rights may be limited by healthcare-record requirements, legal obligations, contracts, or permitted exceptions. We may need to verify your identity before completing a request.

Changes to This Policy

Lemedix may update this Privacy Policy to reflect changes in services, operations, technology, or legal obligations. We will revise the “Last updated” date and may provide additional notice when changes are material.

Contact Us

For questions or privacy requests, contact:

Lemedix
cs@lemedix.com
(949) 531-6062

20523 Crescent Bay Drive
Lake Forest, CA 92630